RETURNS AND EXCHANGES:
To request a return or exchange, please email us within 3 business days of receiving your order at firstname.lastname@example.org and provide a brief description of your return/exchange reason.
Please note, that in the case of any exchange and refund, we will not be providing any return labels. All return labels are the customer's responsibility.
All items in the SALE section are Final Sale.
Canada and US: Customer ships back the product to us (to Canada) and we will process the refund.
Canada and US: Customer ships back the product to us (to Canada) and we will process exchange the item and send it to you
We only process exchange and return items in original packaging and shape. Any damage or wear on the product disqualifies the product for Exchange and Return.
Non-Shipped Refunds/Order Cancellation
If the customer emails to be cancel and order before it has been shipped, Sidra & Co. will deduct 5% cancellation fee cover the cost of bank transaction fees due to customers cancelling an order.